*Job Title: *Dedicated Service Specialist
*About the Job*
Winsupply Sourcing Services (WSS) operates ~2 million square feet of wholesaling warehouse space, while offering inventory and vendor management, to be the premier vendor partner for our customer base.
Our customer base consists of aspiring entrepreneurs who own and operate their own wholesale distribution businesses, now over 650 businesses nationwide.
Therefore, this job provides the opportunity to have a direct impact in the success of entrepreneurial small businesses across the United States, and in particular, those that rely on WSS to improve their inventory turnover.
WSS transacts with vendors and customers nearly three quarters of a million times in a given fiscal year.
In this role, you will help ensure DCP operational excellency by providing on-the ground customer service at our distribution center (DC), and serving as a liaison between our team and the DC.
*Leadership Team*
Hiring Manager: Amy L.
Phillips
Hiring Executive: Brandon C.
Yanak, CPA
*Job Details*
Reports To: Manager, Distribution Center Processing
Direct Reports: None
Pay Rate: Hourly
*Key Job Responsibilities by Assigned Service Sector*
· In-Person Customer Matters
o Respond to customer inquiries; research required information using available resources
· Handle customer complaints diligently and according to complaint process
· Identify and escalate priority issues as necessary
o Enter local company orders placed on location
· Process order changes on submitted orders, only at the direct request of the customer o Issue returned goods authorizations (RGAs) upon request; ensure restocking fees are billed per policy
o Investigate, depending on amount, and resolve all shipping discrepancy errors
· As appropriate, leverage RDC personnel to investigate; issue all financial credits warranted
· Obtain proposed resolution approval for credit issuances >$5,000 from Sector Team Lead, FA
o Investigate, depending on amount, and resolve all shipping damage errors
· Obtain all supportable documentation and picture evidence to support damage claim
· Leverage resources to submit claims to carrier
·On-Location DCP Support
o Support all Distribution Center Processing (DCP) specialists in the execution of their duties
· Facilitate investigative matters that require the assistance of DC staff and management
·Customer Experience & Outbound Processing Specialist Responsibilities
o When not performing the duties above, perform functions of noted specialist roles (see job descriptions)
o Maintain proper documentation on all matters in Cherwell; communicate identified process improvements
o Hold oneself to WSS Standards of Service; ensure adherence to WSS policies at all times
· All other duties as assigned
*Qualifications*
Associate’s Degree in Business, Business Administration or related field.
In lieu of degree, relevant experience considered.
Experience in wholesale industry a plus.
Proficient with office technology and software.
*Competencies for Success*
Customer-focused mindset; detail oriented; analytical / critical thinking; effective verbal / written communication.
*Available Job Benefits*
· Competitive Pay
· Annual Discretionary Bonus
· Employee Stock Ownership
· 100% Premium Paid Health Insurance
· WinSavings
_*Winsupply Sourcing LLC is an equal opportunity employer.
*_
Job Type: Full-time
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Experience:
* Customer service: 1 year (Preferred)
Ability to Relocate:
* Middletown, CT 06457: Relocate before starting work (Required)
Work Location: In person
Whatsapp
