*Overview: *
This fast-paced job provides exceptional customer service to patrons by answering phones, responding to questions and feedback, processing ticket orders via phone or with direct public contact, and general office support.
*Duties and Responsibilities:*
Uses the ticketing software program to help patrons with choosing seating locations and purchasing tickets.
Provides welcoming, accurate and timely service to customers attending performances or requiring ticket information.
Maintains a high level of customer service, including stressful situations, such as when dealing with a large number of customers and handling complex customer service situations.
Is well acquainted with dates, times and prices and synopsis of current and future performances.
Answers questions concerning ticket rates, subscriptions, memberships, and provides information concerning coming attractions, events, directions, and general information.
Deals with a variety of payment methods including cash, checks, credit cards and gift certificates.
Reconciles individual sales drawers at the end of the business day and runs reports, as necessary.
Ensures accurate processing of subscription orders and renewals (via phone, fax, or mail/email) including single ticket sales, partial payments, and flexible packages.
Professionally enforces customer policies: exchanges, refunds, lost tickets, latecomers, and other relevant patron issues.
Assists in the cancellation of performances including notifying the public and arranging appropriate ticket exchanges or refunds for subscribers and single ticket purchases.
Keeps management informed of customer service issues.
Performs general administrative duties to facilitate the smooth running of the Box Office.
Inputs and maintains patron information in ticketing system.
Develops and maintains relationships with patrons, staff, and vendors to provide a personalized experience.
Showcases the ability to communicate and interact with guests with the goal of building an inclusive guest experience.
Promotes and sells various benefits, offerings, and services.
Creates a welcoming experience by authentically greeting every guest every time.
Makes a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open-ended questions about the guest's experience and using those questions to assess, understand, and determine how to tailor his/her approach.
*Education, Experience and Skills:*
High school graduate or equivalent with box office and/or customer service experience
Bi-lingual English/Spanish a plus
Attention to detail
Ability to successfully multitask with multiple priorities
Must be able to remain calm in stressful situations when interacting with patrons, donors, and co-worker
Team player with exceptional collaboration, interpersonal communication, flexibility, positive attitude, and problem-solving skills.
Must have the ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.
_Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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_The Warner Theatre is a Not-for-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens.
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Job Type: Part-time
Pay: $16.
00 per hour
Expected hours: 15 – 20 per week
Schedule:
* Day shift
* Nights as needed
* Weekends as needed
Work Location: In person
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