We are looking for a
Lexus Service Customer
Experience Assistant
to join the Hoffman Auto Group family!
Check out what over 100 years of trust looks like in our culture!
What does a Lexus Service Customer Experience Assistant at Hoffman Auto Group do?
Role Purpose
Ensure the satisfaction of customers in the service department and assist service advisors with daily tasks
Leadership
This position does not lead others.
Core Accountabilities
Be a champion for the customer, working inter-departmentally to maximize the customer experience
Assist the Senior Service Advisors in all facets of client interaction and documentation/processing, to include but not limited to; the making of the appointment, meet and greet, creation of an RO, drop off and pick up, loaner car processing, all while maintaining manufacturer standards for documentation and Customer Satisfaction.
Collaborate with the service advisors to enhance the customer experience through customer greetings, service schedules, car cleanliness, warranty reconciliation, and all follow-up communications with customers.
Make outbound call to increase 5K,10K, LCertification to increase redemption scores
Make outbound declined service calls
Contact Customers after service to improve CSI scores
Meet all production metrics as prescribed by Management
Competencies and Qualifications
High School Diploma
1-2 years’ experience in a customer service orientated environment preferred
Can adapt and embrace change with an internal and external customer centric mindset
Act as an advocate for teammates and have a strong commitment to technology advancement
Possesses effective communication skills: oral, written, listening.
Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Get to know Mike Fitzgerald in the
Fixed Operations department
@ Hoffman Auto Group
Monday - Friday
Approx 45 hours per week
Whatsapp
