The Participant Coordinator will provide excellent customer service and coaching to all participants of CCAR hosted Training programs.
The ideal person will be enthusiastic, extremely well organized and passionate about working in the recovery field.
CCAR offers a highly attractive compensation package that includes competitive wages, benefits, paid holidays and vacation time.
A valid driver’s license, insurance, and reliable vehicle required.
Duties and Responsibilities:
• Provide and assure participants receive excellent customer service from initial contact throughout their entire involvement with CCAR Training.
• Manage all steps necessary for participants to have an excellent experience within our CCAR Hosted offerings, including assistance with registration/enrollment in Protraxx, payment, workbook delivery, understanding of prework requirements, wrap up/certificate award, etc.
• Monitors enrollment, adding additional offerings when necessary.
• Provide coaching to participants regarding the Recovery Coach Professional (RCP) Designation, policies and procedures.
• Direct participants appropriately regarding next steps after a training (certificate process, certification board, etc).
• Utilize current platforms that support CCAR Training infrastructure, including databases, and platforms such as: Access, WordPress, Protraxx, Zoom, etc.
• Maintain databases.
• Review and disseminate information gathered from participant evaluations of CCAR hosted offerings and any other feedback received regarding the delivery of CCAR Training programs.
• Administrative tasks may include database maintenance, general office duties, and customer service.
• Help resolve and/or troubleshoot any customer concerns regarding training experiences.
• Serve as an ambassador for CCAR and CCAR Training programs in house and in the field.
• Other duties as required.
Qualifications:
• Prior history with Customer Service, Administrative and/or related field.
• Knowledge of CCAR Training Curriculum, online and in-person preferred.
• Recovery Coach Professional (RCP) Designation preferred, but not required.
• Ability to manage competing priorities in a fast-paced environment.
• Proven track record in outstanding customer service.
• Strong communication skills both written and verbal.
• Excellent organizational skills with keen attention to detail and ability to prioritize.
• Exceptional computer skills including knowledge of web-based platforms, social media, website software and database management.
• Strong customer service ethic.
• Time management skills.
• Ability to work independently and take initiative with varied and demanding tasks.
• Ability to troubleshoot and problem solve.
The Participant Coordinator is a full time (35 hour/week) nonexempt position in an office setting.
A cover letter highlighting your interest and experience is required.
Submit cover letter and resume via "Apply button" or fax 860-244-2228 or mail to CCAR, Attn: Human Resources, 75 Charter Oak Avenue, Building 1, Suite 305, Hartford, CT 06106.
Equal Opportunity Employer.
Note: A cover letter is required.
Resumes without cover letters will not be considered.
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