Hotel Front Desk Agent

_*DELAMAR-Luxury Boutique Hotel in West Hartford, CT, *_is looking for a Front Desk Agent responsible for providing exceptional customer service.
The front desk agent is accountable for processing check-ins/outs and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:* * Accountable for processing check-ins and check-outs * Creates reservations and processes special requests.
* Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
* Works as a team player in meeting guests' needs * Provides gracious and efficient telephone services * Responds to incoming calls and emails promptly and knowledgeably, ensuring accurate information * Completes all items on the checklist * Communicates the services and amenities of the hotel to guests * Prepares room keys for incoming guests * Accepts and provides wake-up calls for guests * Collaborates effectively with other service departments to effectively manage guest services * Listen, apologize with empathy, find a solution, and follow through when resolving guest problems * Processes customer credit at check-in/out in accordance with hotel policy *REQUIREMENTS* * Strong customer service and organizational skills * Team player * Must be fluent in English and have a good phone voice * Willing to go the extra step to ensure guest satisfaction * Excellent computer skills * Knowledge of Opera is strongly preferred * Previous hospitality experience required Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Day shift * Evening shift * Holidays * Morning shift Work setting: * In-person Experience: * Hotel Front Desk Agent: 2 years (Preferred) Work Location: In person