Renewal Specialist

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world.
The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security.
Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting.
Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.
S.
as well as Europe, South America, and Asia.
For more information, please visit www.
finalsite.
com.
VISION Finalsite will transform the way school communities engage with their schools.
SUMMARY OF THE ROLE As a Renewal Specialist at Finalsite, you'll play a pivotal role as the primary sales interface for renewals, managing the centralized renewal agreements for our NY BOCES clients.
Your responsibilities include processing renewal contracts, pricing negotiations, and addressing various renewal-related requests, making you the first point of contact for both internal and external stakeholders.
With your expertise in account management and a keen eye for detail, you'll maintain accurate pricing, forecast data, and aim for a stellar 100% on-time renewal rate.
Collaborating with cross-functional teams, you'll contribute to and execute creative strategies aligned with Finalsite's values and broader renewal strategy, ensuring client success and exceeding projected renewal targets.
To thrive in this role, you'll need strong leadership, communication, and problem-solving skills, along with a solid background in account management and client renewal processes.
Your proficiency in English, both written and spoken, and technological adeptness, including SalesForce and Microsoft Office applications, will be essential.
As a valued team player, you'll actively collaborate with Account Executives and Customer Success Advocates, engaging proactively with renewal risks and uncovering innovative solutions.
Your competence in negotiation skills, ability to navigate diverse populations, and comfort in managing conflicts make you a key player in Finalsite's renewal success story.
If you're ready to bring your strategic thinking, communication finesse, and client-centric approach to our dynamic team, we invite you to join us in shaping the future of client relationships at Finalsite.
LOCATION 100% Remote - Anywhere within the US RESPONSIBILITIES Acting on behalf of Finalsite as the primary sales interface for renewals Partners with cross-functional renewal team on processing renewal contracts and pricing to clients.
Centralized Management of NY BOCES client renewal agreements First point of contact for internal and external renewal related requests, including customer-facing, operational, pricing, quoting, and contract facilitation Maintain accurate, up-to-date annual pricing across a large book of BOCES clients Maintain accurate renewal forecast data for assigned book of business in CRM Manages portfolio with the aim of achieving 100% on-time renewal rates.
Develops and executes creative strategies to exceed projected renewal targets.
Contribute to and assist in the executing the larger Finalsite renewal strategy in alignment with Finalsite’s company values and strategy Collaborates with Account Executives & Customer Success Advocates as necessary to ensure account health and proactively engage renewal risks Contact assigned customers to discuss the renewal schedule and begin negotiations.
Follow defined escalation path issues uncovered during renewal process Process quotes and renewal documents Monitor customer usage to ensure customer license has proper entitlement QUALIFICATIONS AND SKILLS Minimum of a Bachelor's degree with 3-5 years work experience.
Demonstrated leadership skills, communication, analytical and creative problem-solving skills, and short-term and long-term planning skills.
Previous experience in effective account management, strong customer orientation, and client renewal process.
Demonstrated ability to provide direction to and development of teammates for successful client retention.
Fluency in written and spoken English are required, other languages a plus.
Demonstrated excellent interpersonal skills.
Ability to communicate effectively to a variety of internal and external audiences.
Computer proficiency, including full command of Microsoft Office applications (MS Word, PowerPoint and Excel), SalesForce and other applications utilized for position Proven quick study and excellent organization and time management skills.
Willing to travel at least 5% of the time.
Strong team player and multi-tasker.
Ability to exercise discretion, creative decision-making, and good judgment.
Demonstrated competence in negotiation skills.
Related experience in account management and client support and retention.
Previous experience in a K-12 setting.
Demonstrated ability to support Marketing, Sales, RFP, and other efforts towards successful client acquisition and retention.
Access and previous data management experience.
Link to All Staff Competencies and Mental and Physical Requirements RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States.
Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
EEO is the Law.
If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team.
Finalsite is committed to the full inclusion of all qualified individuals.
As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.
Ensure your Finalsite job offer is legitimate and don't fall victim to fraud.
Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.
com email address.
For added security, where possible, apply through our company website at finalsite.
com/jobs.
This is a remote position.